Refund and Returns Policy

Effective Date: December 13, 2024

We want every customer to be completely satisfied with their purchase. If you’re not, we offer a fair and transparent return policy to address your concerns.

1. Eligibility for Returns

• Items must be returned within 30 days of delivery.
• The product must be unused, unworn, and in its original packaging with all tags and accessories.
• Proof of purchase (receipt or order confirmation) is required.

2. Non-Refundable Items

• Customized or engraved watches cannot be returned unless there is a manufacturing defect.
• Sale or clearance items are final and not eligible for refunds.

3. Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed within 5-7 business days to your original payment method.

4. Return Shipping

• Customers are responsible for return shipping costs unless the product is defective or incorrect.
• We recommend using a trackable shipping method to ensure the safe return of items.

5. How to Initiate a Return

To request a return, please email returns@klora.site with your order details, reason for return, and supporting photos (if applicable).